MadROCk Phoenix Climbing Shoes
October 28th, 2009
I bought these cute grey (grey goes with everything) climbing shoes when I first started indoor rock climbing. Now, I am not an expert. I am a novice who finds this activity to be a boat load of fun. These shoes are affordable and very comfortable. I bought and used them about three times a week for six moths. After six months I got a nice fatty hole in my shoe.
I called Madrock, they asked for some pictures and after a few hours (quick response) I was told that they could not do anything to help me because that was normal wear and tear on the shoe.
At this point I’m a little pissed because no one else has told me shoes are supposed to tear in six months. I went back to REI and they have the most amazing return policy in the world. They believed the shoes were defective, let me return them and purchase another pair of my choice.
The moral of this story is that you get what you pay for. I recommend spending the extra twenty bucks on something that will last you a lot more than six months and is backed by a company that believes in their product. I no longer support Madrock shoes and I think their customer service kinda sucks. They responded quickly but didn’t really care about the customer or the shoe. Also, I highly recommend becoming an REI member so you can return your defective products.
Oh and I’d like to give a shout out to FiveTen Moccasym shoes. These shoes are awesome. Fit like a glove and feel like a sock. Going strong six months later and no signs of tearing.